Cyl88 Privacy Policy — How We Protect Your Information

Information We Collect

Cyl88 only collects information that is necessary to provide platform services securely and effectively to our Malaysian users.

Account Information: During registration, we collect your username, email address, phone number and encrypted password. This information is used to verify your identity and enable secure access to your account.

Payment Information: Transaction details in MYR — such as deposit and withdrawal amounts — are recorded for financial processing and compliance purposes. cyl88 does not store full card details or bank account numbers directly; all payments are processed through verified, secure payment gateways.

Device & Browser Information: We may collect device type, operating system, IP address, browser type and language settings to ensure the platform performs optimally on your device — particularly Android smartphones, which are the most commonly used by our Malaysian users.

Usage Data: In-platform activity records — such as games played, session duration and login frequency — are collected automatically for service improvement and internal security analysis.

How We Use Your Information

All information collected by cyl88 is used solely for legitimate platform operations and to improve the user experience. Specifically, your information is used to:

• Verifying identity and processing new account registrations.
• Processing deposits and withdrawals in MYR securely via DuitNow and GrabPay.
• Identifying and preventing fraudulent activity or unauthorised access to user accounts.
• Sending important notifications related to your account, transactions or platform policy updates.
• Improving interface design and user experience based on real usage patterns.
• Complying with applicable legal and regulatory obligations in Malaysia when required.

Cyl88 will not use your personal information for any third-party marketing purposes without your explicit consent.

Data Storage & Security

Cyl88 takes a multi-layered approach to protecting users' personal information. All data transmitted between your device and our platform servers is encrypted using industry-standard SSL protocols, ensuring no third party can intercept your information in transit.

User data is stored on servers protected by strict access controls, firewalls and continuous security monitoring. Only authorised cyl88 personnel may access the user database, and all access is logged for audit purposes.

User passwords are stored in hashed form and cannot be read directly. Even in the unlikely event of a data breach, your original password cannot be recovered in plain text by any party, including cyl88's internal team.

Data retention periods depend on operational requirements and legal obligations. Data from active accounts is retained for as long as the account remains open. After account closure, data is kept for the minimum period required under Malaysian law before being permanently deleted from our systems.

Sharing Information with Third Parties

Cyl88 does not sell, rent or share users' personal information with third parties for marketing or commercial purposes without explicit user consent. However, in certain limited situations, information may need to be shared with:

• Payment Gateway Providers: Transaction information required for processing is shared with authorised payment providers to handle deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements.
• Legal Authorities: Information may be disclosed to competent authorities in Malaysia where there is a valid court order or binding legal compliance requirement.
• Technical Service Provider: Hosting infrastructure and security service providers that assist in operating the cyl88 platform may have limited access to system data, subject to strict data protection agreements.

In all data-sharing arrangements, cyl88 ensures that recipients adhere to data protection standards equivalent to those we apply internally.